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The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobKeeper Payments FAQ
Processing a Pay Run
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Single Touch Payroll - IPA Books+
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Lodge Tax File Number (TFN) Declaration
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Payable Type field in IPA Books+
Unable to login to IPA Books+ Portal when Ad-blocker is installed.
Preparing IPA Books+ for Single Touch Payroll, (STP)
How to enter a Director’s Loan into a IPA Books+ Book
Duplicate Pay Runs Automatically Created in IPA Books+
How to Submit a Nil STP Submission to the ATO using IPA Books+
Access Denied or You do not have enough access rights ... attempting to view a Book on Mobile App
Submitting an STP Update Event or Full File Replacement in IPA Books+
How to switch the ownership of a bank feed
Why do I get an Error 522 when I attempt to add my bank account to my BankData record through Yodlee
‘Pay run error: the number credit is outside the valid range’ when finishing the termination payrun.
Payment summary is out by Pays, which was done via YTD setup.
Can’t add a tax code to a transaction in the Payments and Receipts window of CashBook.
Setting up and processing Payroll in IPA Books+.
How do I enable Leave Loading to be included in Super calculations in IPA Books+?
“Invalid Company Information error” in GovConnect STP when submitting pays from IPA Books+
Unable to pay super guarantee for amounts below $450.00
“Error reading selected bank transactions” when clicking on Reconcile on the Banking Screen
Text on IPA Books+ new design is not properly aligned
Error – the value ‘/Date(14749879800000)/’ is not valid for StartDate
Recording RCTI in IPA Books+ or (buyer created tax invoice)
Processing Time In Lieu in IPA Books+
Connecting your Book to your BankData feeds
How to close a BankData Account in IPA Books+
Importing PayPal transactions and matching with my records from PayPal payment services.
Credit for GST tax paid on BAS does not match GST on Purchases on GST Summery Report
Employees are unable to enter timesheets and/or Expense claims on Mobile app.
Downloaded Bankdata transactions disappear from a IPA Books+ Book
Writing Off Bad-Debts in IPA Books+:
How to link Bankdata feeds and allocate transactions in IPA Books+
Creating a new role for a user in IPA Books+.
Postings don’t balance when entering a Journal.
Error - Tax code cant be entered for non-taxable items
Deleting a IPA Books+ BankData subscription
How to Setup and Calculate Super in IPA Books+
HTTP ERROR 504 when loading an Account Enquiry Report, and unable to load book. Blank screen
Super is not calculating
Setting up a BankData account on IPA Books+
Error: Line item does not have a number, when entering TimeSheet entries on an Invoice
The Cash/Bank status for this entry differs from what is was previously set to. This is not allowed
Downloaded bank transaction does not allocate to bank ledger accounts
Entering Gross Amounts (Tax inclusive) or Net Amounts (Tax exclusive) in your transactions.
How to add or change or purchase the new modules? Activate /Deactivate Modules
Credit Card transactions no longer available in IPA Books+ after creating a new Yodlee feed
Manually Importing PayPal fee transactions.
How to lock or unlock the book.
How to enable Estimates or Quotes feature in my Book?
Recording SuperStream payments in IPA Books+
STP Payrun Has No Figures Appearing
How to update YTD balances on the Payment summary in IPA Books+
Invoice shows Due Date one day before Invoice Date
Editing and creating a new ABA file with an updated amount
The opening balance changes in a reconciliation when a transaction from previous month, is reconcile
Removing an account from your IPA Books+ BankData Record
Transaction rule does not pick up the transaction
Configuring and Understanding PayPal integration in IPA Books+
Creating customer statements
Entering the FBT amount on the Payment Summary in IPA Books+
Understanding RESC in IPA Books+
BankData signup & configuration for IPA Books+
Do not have a decimal point on the IPA Books+ App
CashBook Online screen wobbles
Processing Employment termination payments (ETP) in IPA Books+:
Refund customer overpayment
Delete the bank transactions (QIF/CSV file) in bulk that was incorrectly imported.
SSO (Google/Microsoft) accounts are unable to login from Mobile App.
Processing SuperStream in IPA Books+
An error occurred submitting single touch payroll details to the API
Credit Card Account has no provision for a Credit Limit
Creating an ABA file for batch payments processing in bank, from IPA Books+.
Manually Importing PayPal transactions
How to update the billing information in IPA Books+? How to change the credit card details
How to enable/process Taxable Payments Annual Reports (TPAR) in IPA Books+.
No ability to unlink a bank ledger account from a bank feed
How to purchase the expired trial book?
How to edit/delete the paid invoices in IPA Books+?
How do I enter ACN in IPA Books+?
Enter opening balances in IPA Books+
Processing GST payable and GST refunds to and from the ATO in IPA Books+
Latest Bankdata transactions not available in IPA Books+ Book.
Cannot process a downloaded Bank Transaction - <> characters in the Description field.
Create new user in IPA Books+, Delete the user, share the book with accountants
Invoices print with part of top and left side cut off
Forcing an immediate update of your Yodlee bankfeed
Grey Screen When Trying to Print in IPA Books+
Receiving a cash refund for an overpayment of a bill.
How to unlock the bank account that has been locked after reconciliation.
Cannot change Terms and Credit limits on the IPA Books+ App
IPA Books+ Invoice does not save.
Last financial year to date report does not show transactions to today
How to process the Termination in IPA Books+?
How to stop reducing SG from Salary Sacrifice (new law effective from 1 Jan 2020) in IPA Books+
STP Screen has Doubled Up Employees & Gross Amounts in IPA Books+
Looping issue when creating new Book.
FAQ - Yodlee
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Troubleshooting - Bankdata
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Removing Duplicate transactions from a BankData import in IPA Books+
Signing up for a Bankdata license on Reckon Accounts
Latest Bankdata transactions not available in IPA Books+ Book.
Bank Feeds available on Reckon Bank Data
Forcing an immediate update of your Yodlee bankfeed
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Accessing Yodlee feeds with MFA for the first time
Creating a direct feed to a Westpac bank account
Yodlee feeds do not automatically update
Do not have an Operator ID to complete signup for an ANZ Credit Card account through Yodlee
You dont have permission to request bank feeds .....for an ANZ Business One CC
Handling Online Banking and BankData in the one company file
How to Export transactions from your bank account
How to sign up an Australian ANZ Business Banking account to BankData
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Transactions for Yodlee accounts suddenly stop
You don’t have permission to request bank feeds for this account error when attempting to download B
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My company’s legal name is long and doesn’t fit in the Legal name field. What can I do?
Error ‘Something went wrong’, when trying to open GovConnect
Registering your software ID to ATO via ATO Access Manager.
Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
Revoking the Multi-factor Authentication (MFA) for use on another device.
PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Two Payment Summaries in MyGov account (one 'Tax ready' and one 'Not Tax Ready')
What is recovery PIN and how to access it in Reckon GovConnect STP portal
STP upload Error, ‘instance.EmployeeData(*).Detail.Email is not any of (subschema 0),subschema 1),’
Common ATO STP Errors in Reckon GovConnect
How to revoke Multi-Factor Authentication using Recovery PIN in Reckon GovConnect STP portal
Error message 'Please contact the Tax Office', when submitting STP to ATO
Adding MFA via Chrome extension alternative to smartphone
Final Event column showing as ‘No’ for my terminated employee(s) in the Reckon GovConnect Portal
FAQS for GovConnect STP
Legacy KB ID: 5729
I’m getting the ‘Pay run error’ with the message, ‘ Error: This error was passed through the Reckon.CashbookCore.V1….: E0000000754: The number credit is outside the valid range of 0 to 922337203685477.5807.’ when trying to process the termination of an employee. Therefore, unable to complete the termination. How can I resolve this?
Australian IPA Books+ user with Payroll modules.
The error occurs due to the negative PAYG tax withheld during the termination pay.
The negative value will be calculated if the PAYG from the current pay is less than the PAYG from the last process pay, based on the employee's normal earnings.
Why – When a termination occurs, and any outstanding leave is being paid out, the tax calculated on the leave component varies depending on the termination reason.
When the termination reason is set to Employee Resigned (or Employee was Terminated, or Unapproved Early Retirement)
PAYG is calculated on the marginal rates and not a flat % rate. More information can be found in the ATO’s publication https://www.ato.gov.au/Rates/Schedule-7---Tax-table-for-unused-leave-payments-on-termination-of-employment/
To work out the PAYG calculation for leave, the employee's previous pay run processed is required. As IPA Books+ picks that earning as its normal gross earnings
One of the reasons why this error may have occurred is if the PAYG withholding amount on the previous pay is more than the PAYG amount calculated on their final termination pay for the leave components.
Based on ATO calculations, the system will need to subtract the employee’s normal PAYG withholding amount (as in IPA Books+ we take that as your previous pay) from the calculated PAYG withholding for the final pay of the leave.
In the process of calculating the PAYG withholding amount for the final payout, as per the ATO’s guidelines HERE we will need to work out the amount to withhold from employee’s normal gross earnings. In this aspect, IPA Books+ will check the tax withheld on the previous pay.
Therefore, if you have changed the Pay period in your previous pay from Fortnightly to weekly or 1 to 0.5, your tax withheld will adjust accordingly, and withhold more as per weekly earnings.
Hence, if the former amount is less than the latter, it results in being the negative PAYG withholding and therefore, displays the error.
Solution 1: Edit and enter the final tax amount manually:
This solution advises you should calculate the tax amount manually (after consulting your accountant) and enter them manually in the final pay.
- 1) To be able to enter the tax manually, include an earnings line with a value of 0.01 cent under Earnings and Leave area.
- This will then enable the gross earnings under the tax section of the pay run.
- Scroll to the tax section. Select the Details icon to edit the tax amount.
- You will then manually edit the tax amount to the correct value and enter an amount in the Override tax amount field.
Solution 2: Edit the Pay Period on the final termination pay to 0.5 from 1:
If you have changed the pay period for the last pay of the employees from 1 to 0.5 (i.e. fortnightly to weekly), PAYG on that pay was calculated on the weekly basis. This means it would have withheld more than it would have withheld in a fortnightly pay.
As IPA Books+ will pick up this last pay, as the normal gross earnings, it will use this PAYG withholding for the calculation of withholding for AL payout.
As a workaround, change the pay period for the final pay to 0.5.
- On the final termination pay, include an earnings line with a value of 1 cent.
- This will then show the number of pay periods included in this pay under the tax section of the pay run. Change the value to 0.50.
- This will then work out the PAYG withholding on a weekly basis. However, care to be taken that you verify the PAYG amount is as per your expectation.