IPA Books+
How to
Getting Started - IPA Books+
Day to Day
Recurring Transactions
Estimates
Invoices - IPA Books+
Customer Adjustment Notes
Receive Money
Bills
Supplier Adjustment Notes
Make Payments
Chart of Accounts
Projects
Items
Timesheets
Expense Claims
Journals
Customer Statements - IPA Books+
Contacts centre
Contacts
Payroll
NSW support package
JobKeeper Payment
JobKeeper Payment
JobKeeper reporting periods
Processing JobKeeper Payments in IPA Books+
Adding JobKeeper Allowance pay items in IPA Books+
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobKeeper Payments FAQ
JobKeeper Payments FAQ
JobKeeper reporting periods
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobMaker Credits
Quick Guide
Pay Items
Employees
Employee invitation
Processing a Pay Run
Processing SuperStream Payments
Super Funds
Single Touch Payroll - IPA Books+
Processing EOFY - IPA Books+
Payment Summaries
Processing Payments
Lodge Tax File Number (TFN) Declaration
Using IPA Books+ Timesheets with Payroll
FAQ - IPA Books+ STP
Banking
Bank Accounts - IPA Books+
Bank Transactions
Suggested Matches
Allocate Transactions
IPA Books+ Transactions
Fast Coding
Reconciliation - IPA Books+
Reconciling your accounts
Undoing a bank reconciliation
Transfer Money
Transaction Rules
Bank Payments
Reporting
Book Settings
Features
Document Storage
IPA Books+ Search
Grossed-Up Transactions
Classifications
Column Filters
Import Chart of Accounts
Integrations
IFA Books+ (UK)
Making Tax Digital (MTD) for VAT
Making Tax Digital (MTD) for VAT introduction
General VAT settings
VAT details
Authorising MTD for VAT
VAT rates
Populating your MTD for VAT return
VAT reports
Preparing and submitting a VAT return
Re-authorising MTD for VAT.
Postponed VAT Accounting
XML VAT return submissions
UK Domestic Reverse Charge scheme
Temporary reduced 12.5% VAT rate
Dashboard
IPA Books+ FAQ
Reconciling External Merchant Fees
Troubleshooting
IFA Books+ (UK) troubleshooting
Entering YTD Payroll balances in IPA Books+, when migrating from another software.
Payable Type field in IPA Books+
Unable to login to IPA Books+ Portal when Ad-blocker is installed.
Preparing IPA Books+ for Single Touch Payroll, (STP)
How to enter a Director’s Loan into a IPA Books+ Book
Duplicate Pay Runs Automatically Created in IPA Books+
How to Submit a Nil STP Submission to the ATO using IPA Books+
Access Denied or You do not have enough access rights ... attempting to view a Book on Mobile App
Submitting an STP Update Event or Full File Replacement in IPA Books+
How to switch the ownership of a bank feed
Why do I get an Error 522 when I attempt to add my bank account to my BankData record through Yodlee
‘Pay run error: the number credit is outside the valid range’ when finishing the termination payrun.
Payment summary is out by Pays, which was done via YTD setup.
Can’t add a tax code to a transaction in the Payments and Receipts window of CashBook.
Setting up and processing Payroll in IPA Books+.
How do I enable Leave Loading to be included in Super calculations in IPA Books+?
“Invalid Company Information error” in GovConnect STP when submitting pays from IPA Books+
Unable to pay super guarantee for amounts below $450.00
“Error reading selected bank transactions” when clicking on Reconcile on the Banking Screen
Text on IPA Books+ new design is not properly aligned
Error – the value ‘/Date(14749879800000)/’ is not valid for StartDate
Recording RCTI in IPA Books+ or (buyer created tax invoice)
Processing Time In Lieu in IPA Books+
Connecting your Book to your BankData feeds
"An error occurred while processing your request or the page you last visited does not exist anymore" when create/view a TPAR report
How to close a BankData Account in IPA Books+
Importing PayPal transactions and matching with my records from PayPal payment services.
Credit for GST tax paid on BAS does not match GST on Purchases on GST Summery Report
Employees are unable to enter timesheets and/or Expense claims on Mobile app.
Downloaded Bankdata transactions disappear from a IPA Books+ Book
Writing Off Bad-Debts in IPA Books+:
How to link Bankdata feeds and allocate transactions in IPA Books+
Creating a new role for a user in IPA Books+.
Postings don’t balance when entering a Journal.
Error - Tax code cant be entered for non-taxable items
Deleting a IPA Books+ BankData subscription
How to Setup and Calculate Super in IPA Books+
HTTP ERROR 504 when loading an Account Enquiry Report, and unable to load book. Blank screen
Super is not calculating
Setting up a BankData account on IPA Books+
Error: Line item does not have a number, when entering TimeSheet entries on an Invoice
The Cash/Bank status for this entry differs from what is was previously set to. This is not allowed
Downloaded bank transaction does not allocate to bank ledger accounts
Entering Gross Amounts (Tax inclusive) or Net Amounts (Tax exclusive) in your transactions.
How to add or change or purchase the new modules? Activate /Deactivate Modules
Credit Card transactions no longer available in IPA Books+ after creating a new Yodlee feed
Manually Importing PayPal fee transactions.
How to lock or unlock the book.
How to enable Estimates or Quotes feature in my Book?
Recording SuperStream payments in IPA Books+
STP Payrun Has No Figures Appearing
How to update YTD balances on the Payment summary in IPA Books+
Invoice shows Due Date one day before Invoice Date
Editing and creating a new ABA file with an updated amount
The opening balance changes in a reconciliation when a transaction from previous month, is reconcile
Removing an account from your IPA Books+ BankData Record
Transaction rule does not pick up the transaction
Configuring and Understanding PayPal integration in IPA Books+
Creating customer statements
Entering the FBT amount on the Payment Summary in IPA Books+
Understanding RESC in IPA Books+
BankData signup & configuration for IPA Books+
Do not have a decimal point on the IPA Books+ App
CashBook Online screen wobbles
Processing Employment termination payments (ETP) in IPA Books+:
Refund customer overpayment
Delete the bank transactions (QIF/CSV file) in bulk that was incorrectly imported.
SSO (Google/Microsoft) accounts are unable to login from Mobile App.
Processing SuperStream in IPA Books+
An error occurred submitting single touch payroll details to the API
Credit Card Account has no provision for a Credit Limit
Creating an ABA file for batch payments processing in bank, from IPA Books+.
Manually Importing PayPal transactions
How to update the billing information in IPA Books+? How to change the credit card details
How to enable/process Taxable Payments Annual Reports (TPAR) in IPA Books+.
No ability to unlink a bank ledger account from a bank feed
How to purchase the expired trial book?
How to edit/delete the paid invoices in IPA Books+?
Supplier Overpayment
How do I enter ACN in IPA Books+?
Enter opening balances in IPA Books+
Processing GST payable and GST refunds to and from the ATO in IPA Books+
Latest Bankdata transactions not available in IPA Books+ Book.
Cannot process a downloaded Bank Transaction - <> characters in the Description field.
Create new user in IPA Books+, Delete the user, share the book with accountants
Invoices print with part of top and left side cut off
Forcing an immediate update of your Yodlee bankfeed
Grey Screen When Trying to Print in IPA Books+
Receiving a cash refund for an overpayment of a bill.
How to unlock the bank account that has been locked after reconciliation.
Cannot change Terms and Credit limits on the IPA Books+ App
IPA Books+ Invoice does not save.
Last financial year to date report does not show transactions to today
How to process the Termination in IPA Books+?
How to stop reducing SG from Salary Sacrifice (new law effective from 1 Jan 2020) in IPA Books+
STP Screen has Doubled Up Employees & Gross Amounts in IPA Books+
Looping issue when creating new Book.
Customer Portal
How to
IPA Books+
Getting Started
Creating an Account
Updating your Details
FAQ - Customer Portal
Changing from a Single Sign In Login to a Username/Password one
Transferring Ownership
Adding Modules
Deactivate your subscription
Partners
Troubleshooting
Bankdata
How to
Getting Started
Yodlee
Feed Status
FAQ - Yodlee
Changing my Bank Login
Missing Latest Transactions
Connecting to Yodlee FastLink
Direct Bank Feeds
BankData FAQ
Troubleshooting - Bankdata
Bank Feed Management screen is missing some bank feed connections.
Missing transactions in BankData downloads
Removing Duplicate transactions from a BankData import in IPA Books+
Signing up for a Bankdata license on Reckon Accounts
Latest Bankdata transactions not available in IPA Books+ Book.
Bank Feeds available on Reckon Bank Data
Forcing an immediate update of your Yodlee bankfeed
Bankfeed missing transaction
Accessing Yodlee feeds with MFA for the first time
Creating a direct feed to a Westpac bank account
Yodlee feeds do not automatically update
Do not have an Operator ID to complete signup for an ANZ Credit Card account through Yodlee
You dont have permission to request bank feeds .....for an ANZ Business One CC
Handling Online Banking and BankData in the one company file
How to Export transactions from your bank account
How to sign up an Australian ANZ Business Banking account to BankData
Unexpected Error Adding Yodlee Feed for BankData
Transactions for Yodlee accounts suddenly stop
You don’t have permission to request bank feeds for this account error when attempting to download B
Don’t have permission to download Bankdata on my Credit Card Number.
Bankdata: Re-verify Your Login Credentials / "You need to use your netlock device" for Commbiz
Reckon GovConnect
How to
Troubleshooting
My company’s legal name is long and doesn’t fit in the Legal name field. What can I do?
Error ‘Something went wrong’, when trying to open GovConnect
Registering your software ID to ATO via ATO Access Manager.
Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
Revoking the Multi-factor Authentication (MFA) for use on another device.
PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Two Payment Summaries in MyGov account (one 'Tax ready' and one 'Not Tax Ready')
What is recovery PIN and how to access it in Reckon GovConnect STP portal
STP upload Error, ‘instance.EmployeeData(*).Detail.Email is not any of (subschema 0),subschema 1),’
Common ATO STP Errors in Reckon GovConnect
How to revoke Multi-Factor Authentication using Recovery PIN in Reckon GovConnect STP portal
Error message 'Please contact the Tax Office', when submitting STP to ATO
Adding MFA via Chrome extension alternative to smartphone
Final Event column showing as ‘No’ for my terminated employee(s) in the Reckon GovConnect Portal
FAQS for GovConnect STP
- All Products
- Reckon GovConnect
- Troubleshooting
- Common ATO STP Errors in Reckon GovConnect
Common ATO STP Errors in Reckon GovConnect
Legacy KB ID: 5749
Question
Please see below a list of common ATO errors you may receive after lodging an STP submission.
Answer
Error: An unexpected error has occurred, try again. if problem persists, contact the ATO. Error code {Code}
Error: An unexpected error has occurred. Please contact the Tax Office.
This error occurs when in the "Company Info and Adviser" section where the Adviser's ABN is entered incorrectly, or the tax agent number entered is not linked to the ABN provided. Please ensure the ABN and tax agent info is entered correctly, then try submitting again as normal.
If the above section is checked and everything is correct, please contact the ATO about this further as it's an error on their side.
Error: The element 'AddressDetailsPostal' in namespace 'https://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'https://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'https://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found
If you have never had a successful STP submission - please check the company's address + all employee's addresses. Ensure there are no special characters in address fields and that every employee has a postcode with 4 digits (no more or no less).
If you had successful submissions before this, is there a new employee(s) compared to other submissions? If so, check their address. If nothing is different from the last successful lodgement, simply try submitting again as normal. The ATO sometimes returns this error when they have problems processing on their end.

Error message: The element 'Payroll' in namespace 'https://www.sbr.gov.au/ato/payevnt' has invalid child element 'Amendment' in namespace 'https://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'InteractionTransactionId' in namespace 'https://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [Payroll] child mandatory element [InteractionTransactionId] was expected but not found.
This means that before exporting out your JSON file you have ticked either the box 'Update Event' or 'Full File Replacement' but there was no previous submission to update/replace. Please complete the submission again without selecting one of those options before exporting.

Error message: Your nomination with the software provider does not contain the correct Software ID in Access Manager. To resolve, please log on to Access Manager (AUSkey required), select 'my nominated software provider' and update the nomination, or call the ATO. You will need provide the following details: Software provider name and/or their ABN and Software ID.
This means you have not registered your software ID correctly with the ATO. If you need to register your software ID over the phone with the ATO - please call 1300 852 232.
AND/OR
If you have "Adviser" details entered in your GovConnect "Company & Adviser" section - the "Adviser" can only lodge STP. This means they need to register the software ID and also link the client to themselves in the Tax Agent Portal. If the client wishes to lodge STP - the "Adviser" will need to remove their details.

Error: ETP payment date must be in the same financial year as the Pay/Update Date
If any employees were terminated please check their "release or terminated date" - this date must be in the same financial year that you are reporting the STP submission for.
Error: The value specified for an item does not match the item type (value = "xxx", item type = String, uniqueID = https://www.sbr.gov.au/ato/payevnt:PostcodeT) Hint: The Pattern constraint failed.
This error means that the company OR an employee has a postcode which is not four (4) digits. The value is in the error is what's currently set in either the company's or employee's postcode field. Please correct the postcode so it's four (4) digits then upload and submit the STP submission again.
Error: You have not nominated this software provider to secure transmissions made through online (cloud based) software. To resolve, please log on to Access Manager (AUSkey required) and select 'my nominated software provider' and follow the instructions to nominate a provider, or call the ATO. You will need to provide following details:Software provider name and/or their ABN and Software ID.
With this error, the first thing to ensure is that you have registered the software ID. If you're the agent and you're making lodgements on behalf of your client, you must register the software ID yourself. As an agent, you will also need to ensure that you have entered your Advisor details in the Advisor section. If you have already done this, please check that you entered the correct information.
If you do not have an Advisor and lodging STP for your own business, please ensure you have registered your software ID with the ATO.

Error: An unexpected error has occurred. Please contact the Tax Office
This error normally occurs when the "Advisor" details have been entered incorrectly into the "Company & Adviser Info" area in GovConnect. Please check all these details and ensure there are no typos.