IPA Books+
How to
Getting Started - IPA Books+
Day to Day
Recurring Transactions
Estimates
Invoices - IPA Books+
Customer Adjustment Notes
Receive Money
Bills
Supplier Adjustment Notes
Make Payments
Chart of Accounts
Projects
Items
Timesheets
Expense Claims
Journals
Customer Statements - IPA Books+
Contacts centre
Contacts
Payroll
NSW support package
JobKeeper Payment
JobKeeper Payment
JobKeeper reporting periods
Processing JobKeeper Payments in IPA Books+
Adding JobKeeper Allowance pay items in IPA Books+
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobKeeper Payments FAQ
JobKeeper Payments FAQ
JobKeeper reporting periods
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobMaker Credits
Quick Guide
Pay Items
Employees
Employee invitation
Processing a Pay Run
Processing SuperStream Payments
Super Funds
Single Touch Payroll - IPA Books+
Processing EOFY - IPA Books+
Payment Summaries
Processing Payments
Lodge Tax File Number (TFN) Declaration
Using IPA Books+ Timesheets with Payroll
FAQ - IPA Books+ STP
Banking
Bank Accounts - IPA Books+
Bank Transactions
Suggested Matches
Allocate Transactions
IPA Books+ Transactions
Fast Coding
Reconciliation - IPA Books+
Reconciling your accounts
Undoing a bank reconciliation
Transfer Money
Transaction Rules
Bank Payments
Reporting
Book Settings
Features
Document Storage
IPA Books+ Search
Grossed-Up Transactions
Classifications
Column Filters
Import Chart of Accounts
Integrations
IFA Books+ (UK)
Making Tax Digital (MTD) for VAT
Making Tax Digital (MTD) for VAT introduction
General VAT settings
VAT details
Authorising MTD for VAT
VAT rates
Populating your MTD for VAT return
VAT reports
Preparing and submitting a VAT return
Re-authorising MTD for VAT.
Postponed VAT Accounting
XML VAT return submissions
UK Domestic Reverse Charge scheme
Temporary reduced 12.5% VAT rate
Dashboard
IPA Books+ FAQ
Reconciling External Merchant Fees
Troubleshooting
IFA Books+ (UK) troubleshooting
Entering YTD Payroll balances in IPA Books+, when migrating from another software.
Payable Type field in IPA Books+
Unable to login to IPA Books+ Portal when Ad-blocker is installed.
Preparing IPA Books+ for Single Touch Payroll, (STP)
How to enter a Director’s Loan into a IPA Books+ Book
Duplicate Pay Runs Automatically Created in IPA Books+
How to Submit a Nil STP Submission to the ATO using IPA Books+
Access Denied or You do not have enough access rights ... attempting to view a Book on Mobile App
Submitting an STP Update Event or Full File Replacement in IPA Books+
How to switch the ownership of a bank feed
Why do I get an Error 522 when I attempt to add my bank account to my BankData record through Yodlee
‘Pay run error: the number credit is outside the valid range’ when finishing the termination payrun.
Payment summary is out by Pays, which was done via YTD setup.
Can’t add a tax code to a transaction in the Payments and Receipts window of CashBook.
Setting up and processing Payroll in IPA Books+.
How do I enable Leave Loading to be included in Super calculations in IPA Books+?
“Invalid Company Information error” in GovConnect STP when submitting pays from IPA Books+
Unable to pay super guarantee for amounts below $450.00
“Error reading selected bank transactions” when clicking on Reconcile on the Banking Screen
Text on IPA Books+ new design is not properly aligned
Error – the value ‘/Date(14749879800000)/’ is not valid for StartDate
Recording RCTI in IPA Books+ or (buyer created tax invoice)
Processing Time In Lieu in IPA Books+
Connecting your Book to your BankData feeds
"An error occurred while processing your request or the page you last visited does not exist anymore" when create/view a TPAR report
How to close a BankData Account in IPA Books+
Importing PayPal transactions and matching with my records from PayPal payment services.
Credit for GST tax paid on BAS does not match GST on Purchases on GST Summery Report
Employees are unable to enter timesheets and/or Expense claims on Mobile app.
Downloaded Bankdata transactions disappear from a IPA Books+ Book
Writing Off Bad-Debts in IPA Books+:
How to link Bankdata feeds and allocate transactions in IPA Books+
Creating a new role for a user in IPA Books+.
Postings don’t balance when entering a Journal.
Error - Tax code cant be entered for non-taxable items
Deleting a IPA Books+ BankData subscription
How to Setup and Calculate Super in IPA Books+
HTTP ERROR 504 when loading an Account Enquiry Report, and unable to load book. Blank screen
Super is not calculating
Setting up a BankData account on IPA Books+
Error: Line item does not have a number, when entering TimeSheet entries on an Invoice
The Cash/Bank status for this entry differs from what is was previously set to. This is not allowed
Downloaded bank transaction does not allocate to bank ledger accounts
Entering Gross Amounts (Tax inclusive) or Net Amounts (Tax exclusive) in your transactions.
How to add or change or purchase the new modules? Activate /Deactivate Modules
Credit Card transactions no longer available in IPA Books+ after creating a new Yodlee feed
Manually Importing PayPal fee transactions.
How to lock or unlock the book.
How to enable Estimates or Quotes feature in my Book?
Recording SuperStream payments in IPA Books+
STP Payrun Has No Figures Appearing
How to update YTD balances on the Payment summary in IPA Books+
Invoice shows Due Date one day before Invoice Date
Editing and creating a new ABA file with an updated amount
The opening balance changes in a reconciliation when a transaction from previous month, is reconcile
Removing an account from your IPA Books+ BankData Record
Transaction rule does not pick up the transaction
Configuring and Understanding PayPal integration in IPA Books+
Creating customer statements
Entering the FBT amount on the Payment Summary in IPA Books+
Understanding RESC in IPA Books+
BankData signup & configuration for IPA Books+
Do not have a decimal point on the IPA Books+ App
CashBook Online screen wobbles
Processing Employment termination payments (ETP) in IPA Books+:
Refund customer overpayment
Delete the bank transactions (QIF/CSV file) in bulk that was incorrectly imported.
SSO (Google/Microsoft) accounts are unable to login from Mobile App.
Processing SuperStream in IPA Books+
An error occurred submitting single touch payroll details to the API
Credit Card Account has no provision for a Credit Limit
Creating an ABA file for batch payments processing in bank, from IPA Books+.
Manually Importing PayPal transactions
How to update the billing information in IPA Books+? How to change the credit card details
How to enable/process Taxable Payments Annual Reports (TPAR) in IPA Books+.
No ability to unlink a bank ledger account from a bank feed
How to purchase the expired trial book?
How to edit/delete the paid invoices in IPA Books+?
Supplier Overpayment
How do I enter ACN in IPA Books+?
Enter opening balances in IPA Books+
Processing GST payable and GST refunds to and from the ATO in IPA Books+
Latest Bankdata transactions not available in IPA Books+ Book.
Cannot process a downloaded Bank Transaction - <> characters in the Description field.
Create new user in IPA Books+, Delete the user, share the book with accountants
Invoices print with part of top and left side cut off
Forcing an immediate update of your Yodlee bankfeed
Grey Screen When Trying to Print in IPA Books+
Receiving a cash refund for an overpayment of a bill.
How to unlock the bank account that has been locked after reconciliation.
Cannot change Terms and Credit limits on the IPA Books+ App
IPA Books+ Invoice does not save.
Last financial year to date report does not show transactions to today
How to process the Termination in IPA Books+?
How to stop reducing SG from Salary Sacrifice (new law effective from 1 Jan 2020) in IPA Books+
STP Screen has Doubled Up Employees & Gross Amounts in IPA Books+
Looping issue when creating new Book.
Customer Portal
How to
IPA Books+
Getting Started
Creating an Account
Updating your Details
FAQ - Customer Portal
Changing from a Single Sign In Login to a Username/Password one
Transferring Ownership
Adding Modules
Deactivate your subscription
Partners
Troubleshooting
Bankdata
How to
Getting Started
Yodlee
Feed Status
FAQ - Yodlee
Changing my Bank Login
Missing Latest Transactions
Connecting to Yodlee FastLink
Direct Bank Feeds
BankData FAQ
Troubleshooting - Bankdata
Bank Feed Management screen is missing some bank feed connections.
Missing transactions in BankData downloads
Removing Duplicate transactions from a BankData import in IPA Books+
Signing up for a Bankdata license on Reckon Accounts
Latest Bankdata transactions not available in IPA Books+ Book.
Bank Feeds available on Reckon Bank Data
Forcing an immediate update of your Yodlee bankfeed
Bankfeed missing transaction
Accessing Yodlee feeds with MFA for the first time
Creating a direct feed to a Westpac bank account
Yodlee feeds do not automatically update
Do not have an Operator ID to complete signup for an ANZ Credit Card account through Yodlee
You dont have permission to request bank feeds .....for an ANZ Business One CC
Handling Online Banking and BankData in the one company file
How to Export transactions from your bank account
How to sign up an Australian ANZ Business Banking account to BankData
Unexpected Error Adding Yodlee Feed for BankData
Transactions for Yodlee accounts suddenly stop
You don’t have permission to request bank feeds for this account error when attempting to download B
Don’t have permission to download Bankdata on my Credit Card Number.
Bankdata: Re-verify Your Login Credentials / "You need to use your netlock device" for Commbiz
Reckon GovConnect
How to
Troubleshooting
My company’s legal name is long and doesn’t fit in the Legal name field. What can I do?
Error ‘Something went wrong’, when trying to open GovConnect
Registering your software ID to ATO via ATO Access Manager.
Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
Revoking the Multi-factor Authentication (MFA) for use on another device.
PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Two Payment Summaries in MyGov account (one 'Tax ready' and one 'Not Tax Ready')
What is recovery PIN and how to access it in Reckon GovConnect STP portal
STP upload Error, ‘instance.EmployeeData(*).Detail.Email is not any of (subschema 0),subschema 1),’
Common ATO STP Errors in Reckon GovConnect
How to revoke Multi-Factor Authentication using Recovery PIN in Reckon GovConnect STP portal
Error message 'Please contact the Tax Office', when submitting STP to ATO
Adding MFA via Chrome extension alternative to smartphone
Final Event column showing as ‘No’ for my terminated employee(s) in the Reckon GovConnect Portal
FAQS for GovConnect STP
Table of Contents
- General
- Q: Do I need an Auskey to use Reckon GovConnect?
- Q: How do I register my Software ID with the ATO access manager?
- Q: I am a Tax Agent/Bookkeeper that runs the payroll entirely for my client as a outsourced solution. Should I sign up for Reckon GovConnect myself or have the client do it?
- Q: Can I as a tax agent lodge on my clients behalf? Do I need to use my Tax Agent Auskey?
- Q: Why am I getting a '401 unauthorised' error when trying to submit my STP data to the ATO?
- Q: I am changing payroll software during the current financial year - what do I need to know?
- Multi Factor Authentication FAQ
- Q: What is MFA?
- Q: I want to swap MFA Authenticator between devices, what do I do?
- Q: I've scanned the QR code for the first time but I'm receiving the error message 'Please Type Correct Code' when typing it in.
- Q: I've scanned the QR code and successfully passed MFA, but now I'm receiving the error message 'Please Type Correct Code' when inputting my code.
- Q: I no longer have my MFA Device or Recovery PIN to authorise myself within the IPA Books+ Portal for Reckon GovConnect.
- Additional Resources
- All Products
- Reckon GovConnect
- How to
- FAQ - Reckon GovConnect
FAQ - Reckon GovConnect
- General
- Q: Do I need an Auskey to use Reckon GovConnect?
- Q: How do I register my Software ID with the ATO access manager?
- Q: I am a Tax Agent/Bookkeeper that runs the payroll entirely for my client as a outsourced solution. Should I sign up for Reckon GovConnect myself or have the client do it?
- Q: Can I as a tax agent lodge on my clients behalf? Do I need to use my Tax Agent Auskey?
- Q: Why am I getting a '401 unauthorised' error when trying to submit my STP data to the ATO?
- Q: I am changing payroll software during the current financial year - what do I need to know?
- Multi Factor Authentication FAQ
- Q: What is MFA?
- Q: I want to swap MFA Authenticator between devices, what do I do?
- Q: I've scanned the QR code for the first time but I'm receiving the error message 'Please Type Correct Code' when typing it in.
- Q: I've scanned the QR code and successfully passed MFA, but now I'm receiving the error message 'Please Type Correct Code' when inputting my code.
- Q: I no longer have my MFA Device or Recovery PIN to authorise myself within the IPA Books+ Portal for Reckon GovConnect.
- Additional Resources
General
Q: Do I need an Auskey to use Reckon GovConnect?
The only time you require a business or tax agent Auskey to use Reckon GovConnect is to register the Software ID with the ATO - if you are doing this with the ATO access manager. If you do not wish to use Auskey, you can call the ATO to register your Software ID. The phone number is 1300 852 232. You will need Reckon Limited’s ABN which is 14 003 348 730 and the Software ID which was generated in your GovConnect application.
Q: How do I register my Software ID with the ATO access manager?
First open https://am.ato.gov.au and click Login

Once you click Login the following screen will appear. In the Select the drop down box, choose your local Auskey. If your local Auskey is not found you may need to re-download it. Once you have selected a credential from the list, click Continue.


Once the screen loads, click Notify the ATO of your hosted service.

In the ABN field enter 14003348730 and click Search. Reckon Limited should then appear in the software service provider list. Click Reckon Limited.

You then need to enter the Software ID from your Reckon GovConnect STP application found at portal.ipabooksplus.com
Click on Reckon GovConnect, open the business you have registered, and click Company & Adviser Info. You will then see your Software ID listed. Note: You will need to have set up your STP application in the IPA Books+ Customer Portal prior to this step.
Once you have done this, click Next. The Software ID is now registered and you should be able to submit Single Touch Payroll data via Reckon GovConnect.
Q: I am a Tax Agent/Bookkeeper that runs the payroll entirely for my client as a outsourced solution. Should I sign up for Reckon GovConnect myself or have the client do it?
If you as the tax agent/bookkeeper run the payroll entirely outsourced it probably makes most sense for you to setup the Reckon GovConnect system and then report for your client.
Q: Can I as a tax agent lodge on my clients behalf? Do I need to use my Tax Agent Auskey?
Yes, once you setup your details in the Company & Adviser section of Reckon GovConnect, the transmissions will be sent as if reported from the agent. You only need to use a Tax Agent Auskey if you are registering a Software ID via ATO access manager.
Q: Why am I getting a '401 unauthorised' error when trying to submit my STP data to the ATO?
This is most likely due to your web browser not removing an expired MFA token from its cache. Clearing browser cache is different for each browser, so simply enter the following into a search engine "how do I clear the cache for insert your web browser here".
Q: I am changing payroll software during the current financial year - what do I need to know?
The ATO have provided guidelines on this scenario HERE. Note: Option 3 is not valid as other software vendors have been unwilling to pass on the BMS identifier they use.
Multi Factor Authentication FAQ
Q: What is MFA?
Multi Factor Authentication (MFA) is a process where an additional step of authentication is used to verify your identity.
It is more secure than just a username and password combination because it ensure whoever is logging into your account has access to the singular device that you have set up as the secondary authentication mechanism.
There are two forms of MFA offered to protect your account
1. SMS verification, where an SMS is delivered to a nominated phone number
2. Google Authenticator, where a unique code is regularly generated by the Google Authenticator mobile phone app.
Q: I want to swap MFA Authenticator between devices, what do I do?
To swap your MFA Authentication between devices you are required to follow the following steps:
- Revoke MFA from your Portal Account
- Remove the MFA code from your Authenticator Application
- Enable MFA on your Portal Account with your new Device using either SMS or Google Authenticator
Step 1: To remove MFA from your Portal Account please follow these instructions:
- Navigate to 'My Profile' Section when logged into your Portal Account (Top Right)
- Select 'Revoke MFA' under the heading 'Multi Factor Authentication'
- Input either the code Sent via SMS, the MFA Code from the Google Authenticator app or Recovery PIN
- Your MFA has successfully been revoked from your User Account
Step 2: (If you have used Google Authenticator ) To Remove the MFA Code from your Authenticator Application, follow these instructions:
Open your Authentication Application (Google Authenticator Or Browser Based Version)
Google Authenticator:
For Android:
- Press the MFA Code until it becomes highlighted.
- Select the 'Trash' icon in the top right.
- Carefully read the warning message presented by Google.
- Once you're confident you've followed their warnings select 'Remove Account'.
For iOS:
- Press the 'Edit' icon in the top right of the application
- Tap the MFA code you wish to remove.
- Select 'Delete' that appears at the bottom
- Carefully read the warning message presented by Google.
- Once you're confident you've followed their warnings select 'Remove Account'.
Browser Based Authenticator
- Select the 'Edit' icon in the top right of the extension.
- Select the 'Minus' icon to the top left of the specific MFA Code
- Carefully read the warning message presented by Authenticator
- Once you're confident you've followed the warning, select 'Yes'.
Step 3: To Enable MFA on your new device, follow the instructions here:
Q: I've scanned the QR code for the first time but I'm receiving the error message 'Please Type Correct Code' when typing it in.

This error is due to the QR code being generated within the Portal not being in sync with Google Services. This can occur occasionally due to caching within a browser.
The solution to this error is to delete the code within your code generator and refresh the page to generate a new QR code. Once this is done, scan the new QR code and input the newly generated code.
Q: I've scanned the QR code and successfully passed MFA, but now I'm receiving the error message 'Please Type Correct Code' when inputting my code.
This error is due to the code being generated by the Google Authenticator App or Browser Plugin not being in sync with Google Services.
The instructions to ensure the correct time sync are:
For Android;
Launch the app, tap the Menu button (three dots), and go to Settings > Time Correction for Codes > Sync now.
The sync will only affect the internal time of the Google Authenticator App or Browser Plugin, and not change your devices Date & Time settings;
For Apple/iOS;
Reset your device's time setting by going to General > Settings.
Q: I no longer have my MFA Device or Recovery PIN to authorise myself within the IPA Books+ Portal for Reckon GovConnect.
Please contact our support team on 1300 137 657 for further assistance on how to gain access to your account.
Additional Resources
Reckon GovConnect STP Webinar FAQ - June 2018
