STP Detailed Pay Run Is Blank

Legacy KB ID: 5733

Question

When I view the Single Touch Payroll (STP) window, my pay run shows as 'Pending' and the payment total and date shows correctly. However, when I click on the pay run to view more details there are no employees listed and the record is completely blank. Why is this happening?

The reason this issue occurs is due to an employee(s) being terminated and then re-instated with a new hire date.

Answer

Edit the employee(s) record who was previously terminated and remove their new hire date and their termination date. Once you complete this and view the detailed STP pay run, everything will appear as normal.

How did we do?

Recording SuperStream payments in IPA Books+

How to update YTD balances on the Payment summary in IPA Books+

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