IPA Books+
How to
Getting Started - IPA Books+
Day to Day
Recurring Transactions
Estimates
Invoices - IPA Books+
Customer Adjustment Notes
Receive Money
Bills
Supplier Adjustment Notes
Make Payments
Chart of Accounts
Projects
Items
Timesheets
Expense Claims
Journals
Customer Statements - IPA Books+
Contacts centre
Contacts
Payroll
NSW support package
JobKeeper Payment
JobKeeper Payment
JobKeeper reporting periods
Processing JobKeeper Payments in IPA Books+
Adding JobKeeper Allowance pay items in IPA Books+
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobKeeper Payments FAQ
JobKeeper Payments FAQ
JobKeeper reporting periods
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobMaker Credits
Quick Guide
Pay Items
Employees
Employee invitation
Processing a Pay Run
Processing SuperStream Payments
Super Funds
Single Touch Payroll - IPA Books+
Processing EOFY - IPA Books+
Payment Summaries
Processing Payments
Lodge Tax File Number (TFN) Declaration
Using IPA Books+ Timesheets with Payroll
FAQ - IPA Books+ STP
Banking
Bank Accounts - IPA Books+
Bank Transactions
Suggested Matches
Allocate Transactions
IPA Books+ Transactions
Fast Coding
Reconciliation - IPA Books+
Reconciling your accounts
Undoing a bank reconciliation
Transfer Money
Transaction Rules
Bank Payments
Reporting
Book Settings
Features
Document Storage
IPA Books+ Search
Grossed-Up Transactions
Classifications
Column Filters
Import Chart of Accounts
Integrations
IFA Books+ (UK)
Making Tax Digital (MTD) for VAT
Making Tax Digital (MTD) for VAT introduction
General VAT settings
VAT details
Authorising MTD for VAT
VAT rates
Populating your MTD for VAT return
VAT reports
Preparing and submitting a VAT return
Re-authorising MTD for VAT.
Postponed VAT Accounting
XML VAT return submissions
UK Domestic Reverse Charge scheme
Temporary reduced 12.5% VAT rate
Dashboard
IPA Books+ FAQ
Reconciling External Merchant Fees
Troubleshooting
IFA Books+ (UK) troubleshooting
Entering YTD Payroll balances in IPA Books+, when migrating from another software.
Payable Type field in IPA Books+
Unable to login to IPA Books+ Portal when Ad-blocker is installed.
Preparing IPA Books+ for Single Touch Payroll, (STP)
How to enter a Director’s Loan into a IPA Books+ Book
Duplicate Pay Runs Automatically Created in IPA Books+
How to Submit a Nil STP Submission to the ATO using IPA Books+
Access Denied or You do not have enough access rights ... attempting to view a Book on Mobile App
Submitting an STP Update Event or Full File Replacement in IPA Books+
How to switch the ownership of a bank feed
Why do I get an Error 522 when I attempt to add my bank account to my BankData record through Yodlee
‘Pay run error: the number credit is outside the valid range’ when finishing the termination payrun.
Payment summary is out by Pays, which was done via YTD setup.
Can’t add a tax code to a transaction in the Payments and Receipts window of CashBook.
Setting up and processing Payroll in IPA Books+.
How do I enable Leave Loading to be included in Super calculations in IPA Books+?
“Invalid Company Information error” in GovConnect STP when submitting pays from IPA Books+
Unable to pay super guarantee for amounts below $450.00
“Error reading selected bank transactions” when clicking on Reconcile on the Banking Screen
Text on IPA Books+ new design is not properly aligned
Error – the value ‘/Date(14749879800000)/’ is not valid for StartDate
Recording RCTI in IPA Books+ or (buyer created tax invoice)
Processing Time In Lieu in IPA Books+
Connecting your Book to your BankData feeds
"An error occurred while processing your request or the page you last visited does not exist anymore" when create/view a TPAR report
How to close a BankData Account in IPA Books+
Importing PayPal transactions and matching with my records from PayPal payment services.
Credit for GST tax paid on BAS does not match GST on Purchases on GST Summery Report
Employees are unable to enter timesheets and/or Expense claims on Mobile app.
Downloaded Bankdata transactions disappear from a IPA Books+ Book
Writing Off Bad-Debts in IPA Books+:
How to link Bankdata feeds and allocate transactions in IPA Books+
Creating a new role for a user in IPA Books+.
Postings don’t balance when entering a Journal.
Error - Tax code cant be entered for non-taxable items
Deleting a IPA Books+ BankData subscription
How to Setup and Calculate Super in IPA Books+
HTTP ERROR 504 when loading an Account Enquiry Report, and unable to load book. Blank screen
Super is not calculating
Setting up a BankData account on IPA Books+
Error: Line item does not have a number, when entering TimeSheet entries on an Invoice
The Cash/Bank status for this entry differs from what is was previously set to. This is not allowed
Downloaded bank transaction does not allocate to bank ledger accounts
Entering Gross Amounts (Tax inclusive) or Net Amounts (Tax exclusive) in your transactions.
How to add or change or purchase the new modules? Activate /Deactivate Modules
Credit Card transactions no longer available in IPA Books+ after creating a new Yodlee feed
Manually Importing PayPal fee transactions.
How to lock or unlock the book.
How to enable Estimates or Quotes feature in my Book?
Recording SuperStream payments in IPA Books+
STP Payrun Has No Figures Appearing
How to update YTD balances on the Payment summary in IPA Books+
Invoice shows Due Date one day before Invoice Date
Editing and creating a new ABA file with an updated amount
The opening balance changes in a reconciliation when a transaction from previous month, is reconcile
Removing an account from your IPA Books+ BankData Record
Transaction rule does not pick up the transaction
Configuring and Understanding PayPal integration in IPA Books+
Creating customer statements
Entering the FBT amount on the Payment Summary in IPA Books+
Understanding RESC in IPA Books+
BankData signup & configuration for IPA Books+
Do not have a decimal point on the IPA Books+ App
CashBook Online screen wobbles
Processing Employment termination payments (ETP) in IPA Books+:
Refund customer overpayment
Delete the bank transactions (QIF/CSV file) in bulk that was incorrectly imported.
SSO (Google/Microsoft) accounts are unable to login from Mobile App.
Processing SuperStream in IPA Books+
An error occurred submitting single touch payroll details to the API
Credit Card Account has no provision for a Credit Limit
Creating an ABA file for batch payments processing in bank, from IPA Books+.
Manually Importing PayPal transactions
How to update the billing information in IPA Books+? How to change the credit card details
How to enable/process Taxable Payments Annual Reports (TPAR) in IPA Books+.
No ability to unlink a bank ledger account from a bank feed
How to purchase the expired trial book?
How to edit/delete the paid invoices in IPA Books+?
Supplier Overpayment
How do I enter ACN in IPA Books+?
Enter opening balances in IPA Books+
Processing GST payable and GST refunds to and from the ATO in IPA Books+
Latest Bankdata transactions not available in IPA Books+ Book.
Cannot process a downloaded Bank Transaction - <> characters in the Description field.
Create new user in IPA Books+, Delete the user, share the book with accountants
Invoices print with part of top and left side cut off
Forcing an immediate update of your Yodlee bankfeed
Grey Screen When Trying to Print in IPA Books+
Receiving a cash refund for an overpayment of a bill.
How to unlock the bank account that has been locked after reconciliation.
Cannot change Terms and Credit limits on the IPA Books+ App
IPA Books+ Invoice does not save.
Last financial year to date report does not show transactions to today
How to process the Termination in IPA Books+?
How to stop reducing SG from Salary Sacrifice (new law effective from 1 Jan 2020) in IPA Books+
STP Screen has Doubled Up Employees & Gross Amounts in IPA Books+
Looping issue when creating new Book.
Customer Portal
How to
IPA Books+
Getting Started
Creating an Account
Updating your Details
FAQ - Customer Portal
Changing from a Single Sign In Login to a Username/Password one
Transferring Ownership
Adding Modules
Deactivate your subscription
Partners
Troubleshooting
Bankdata
How to
Getting Started
Yodlee
Feed Status
FAQ - Yodlee
Changing my Bank Login
Missing Latest Transactions
Connecting to Yodlee FastLink
Direct Bank Feeds
BankData FAQ
Troubleshooting - Bankdata
Bank Feed Management screen is missing some bank feed connections.
Missing transactions in BankData downloads
Removing Duplicate transactions from a BankData import in IPA Books+
Signing up for a Bankdata license on Reckon Accounts
Latest Bankdata transactions not available in IPA Books+ Book.
Bank Feeds available on Reckon Bank Data
Forcing an immediate update of your Yodlee bankfeed
Bankfeed missing transaction
Accessing Yodlee feeds with MFA for the first time
Creating a direct feed to a Westpac bank account
Yodlee feeds do not automatically update
Do not have an Operator ID to complete signup for an ANZ Credit Card account through Yodlee
You dont have permission to request bank feeds .....for an ANZ Business One CC
Handling Online Banking and BankData in the one company file
How to Export transactions from your bank account
How to sign up an Australian ANZ Business Banking account to BankData
Unexpected Error Adding Yodlee Feed for BankData
Transactions for Yodlee accounts suddenly stop
You don’t have permission to request bank feeds for this account error when attempting to download B
Don’t have permission to download Bankdata on my Credit Card Number.
Bankdata: Re-verify Your Login Credentials / "You need to use your netlock device" for Commbiz
Reckon GovConnect
How to
Troubleshooting
My company’s legal name is long and doesn’t fit in the Legal name field. What can I do?
Error ‘Something went wrong’, when trying to open GovConnect
Registering your software ID to ATO via ATO Access Manager.
Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
Revoking the Multi-factor Authentication (MFA) for use on another device.
PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Two Payment Summaries in MyGov account (one 'Tax ready' and one 'Not Tax Ready')
What is recovery PIN and how to access it in Reckon GovConnect STP portal
STP upload Error, ‘instance.EmployeeData(*).Detail.Email is not any of (subschema 0),subschema 1),’
Common ATO STP Errors in Reckon GovConnect
How to revoke Multi-Factor Authentication using Recovery PIN in Reckon GovConnect STP portal
Error message 'Please contact the Tax Office', when submitting STP to ATO
Adding MFA via Chrome extension alternative to smartphone
Final Event column showing as ‘No’ for my terminated employee(s) in the Reckon GovConnect Portal
FAQS for GovConnect STP
- All Products
- IPA Books+
- How to
- Features
- Document Storage
Document Storage
You can now attach images, PDF's, Microsoft Excel and Word documents to bills and payment transactions in IPA Books+.
On this page
How to download and delete a file
Document storage
The document storage interface is accessible on existing Bills and Payment transactions. The document storage function will not be available on a new transaction until that transaction has been saved. The transaction needs to be saved before document storage functionality becomes available.

Document storage permissions
A new set of permissions for document storage has been added to the Administration and Superuser roles. These permissions govern what type of action user can perform for document storage.

Upload: Required to upload and attach files to a transaction.
Download: Required to download attached files from the transaction onto your local computer.
Delete: Permission required to delete attached files from the transaction.
Note: It is not possible to retrieve a file once it is deleted.
All: Includes Upload, Download and Delete permission. All is enabled for the Administrator and Superuser role by default.
How to upload a file
There are two methods which you can use to upload and attach files to a transaction. You require Document storage 'Upload' permission in order to attach files:
Drag & Drop: Select the file you want to upload (left click on the file and hold) then drag the file to the dotted area. The file will be automatically uploaded to the transaction.
Browse: Click on the BROWSE link to open the browser file explorer window. Browse to the folder where the files are located then select the files to upload and click Open.

How to download and delete a file
To download attachments, you will need to have document storage 'Download' permission. Click on file name to download the file onto your local machine. Image file types and PDF will open on a new browser tab.
To delete attachments, you will need to have document storage 'Delete' permission. Click on 'X' icon to the right of the file name to delete the file. A warning message box will appear to confirm delete action.

Attachment column on list
Attachments column is available on Bills and Payments lists. It shows the number of files that have been attached to a bill or payment.
For existing users you will need to include this column. Click on the spanner icon and add the attachments column.

You can filter for the number of documents attached to your transactions by selecting the filter icon in the Attachments column. The filter options are None, 1, 2, and 3.

Document storage rules
- File extensions that can be saved are: docx, doc, xlsx, xls, tiff, PDF, jpg, jpeg, png and gif.
- you can save up to 3 files to a transaction (bill or payment). Each file size must be 10 megabytes (MB) or less.
- Attachments will be deleted if the transaction is deleted.
- Document storage functionality is currently not available on the IPA Books+ mobile app.
- Attachments will not be shown on the bill print out such as PDF or email.
- Attachments remain accessible for download when you have downgrade from Invoice Medium module.
FAQs
How many attachments can I upload?
You can upload 3 attachments per transaction each with a 10MB file size limit.
What file types can I upload as attachments?
We've got you covered with most major file types including; .docx, .doc, .xls, .xlsx, .tiff, .pdf, .jpg, .jpeg, .png and .gif.
Why do I need to save the transaction before adding an attachment?
Your attachments are assigned to the unique transaction ID that is generated for the specific transaction once it has been completed and saved.
I've deleted a transaction which had attachments, can I retrieve those attachments?
No, when a transaction is deleted, all attachments assigned to that transaction are also deleted and cannot be recovered.
Can I see who has uploaded/deleted an attachment?
Yes, click on the 'View History' option in the transaction for a real time log of activity pertaining to the individual transaction.
What happens to the attachments if I downgrade/remove the Invoices - Medium module?
All the attachments you've uploaded to transactions will remain intact. You can still download or delete the existing attachments just not upload.
How do I enable/disable document storage for other users?
Document storage is enabled by default for the Administrator and Support user roles. You'll be able to customise document storage capability which is found under the 'Administration' dropdown inside a role. For general info on creating/editing a role check out our video HERE.