IPA Books+
How to
Getting Started - IPA Books+
Day to Day
Recurring Transactions
Estimates
Invoices - IPA Books+
Customer Adjustment Notes
Receive Money
Bills
Supplier Adjustment Notes
Make Payments
Chart of Accounts
Projects
Items
Timesheets
Expense Claims
Journals
Customer Statements - IPA Books+
Contacts centre
Contacts
Payroll
NSW support package
JobKeeper Payment
JobKeeper Payment
JobKeeper reporting periods
Processing JobKeeper Payments in IPA Books+
Adding JobKeeper Allowance pay items in IPA Books+
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobKeeper Payments FAQ
JobKeeper Payments FAQ
JobKeeper reporting periods
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobMaker Credits
Quick Guide
Pay Items
Employees
Employee invitation
Processing a Pay Run
Processing SuperStream Payments
Super Funds
Single Touch Payroll - IPA Books+
Processing EOFY - IPA Books+
Payment Summaries
Processing Payments
Lodge Tax File Number (TFN) Declaration
Using IPA Books+ Timesheets with Payroll
FAQ - IPA Books+ STP
Banking
Bank Accounts - IPA Books+
Bank Transactions
Suggested Matches
Allocate Transactions
IPA Books+ Transactions
Fast Coding
Reconciliation - IPA Books+
Reconciling your accounts
Undoing a bank reconciliation
Transfer Money
Transaction Rules
Bank Payments
Reporting
Book Settings
Features
Document Storage
IPA Books+ Search
Grossed-Up Transactions
Classifications
Column Filters
Import Chart of Accounts
Integrations
IFA Books+ (UK)
Making Tax Digital (MTD) for VAT
Making Tax Digital (MTD) for VAT introduction
General VAT settings
VAT details
Authorising MTD for VAT
VAT rates
Populating your MTD for VAT return
VAT reports
Preparing and submitting a VAT return
Re-authorising MTD for VAT.
Postponed VAT Accounting
XML VAT return submissions
UK Domestic Reverse Charge scheme
Temporary reduced 12.5% VAT rate
Dashboard
IPA Books+ FAQ
Reconciling External Merchant Fees
Troubleshooting
IFA Books+ (UK) troubleshooting
Entering YTD Payroll balances in IPA Books+, when migrating from another software.
Payable Type field in IPA Books+
Unable to login to IPA Books+ Portal when Ad-blocker is installed.
Preparing IPA Books+ for Single Touch Payroll, (STP)
How to enter a Director’s Loan into a IPA Books+ Book
Duplicate Pay Runs Automatically Created in IPA Books+
How to Submit a Nil STP Submission to the ATO using IPA Books+
Access Denied or You do not have enough access rights ... attempting to view a Book on Mobile App
Submitting an STP Update Event or Full File Replacement in IPA Books+
How to switch the ownership of a bank feed
Why do I get an Error 522 when I attempt to add my bank account to my BankData record through Yodlee
‘Pay run error: the number credit is outside the valid range’ when finishing the termination payrun.
Payment summary is out by Pays, which was done via YTD setup.
Can’t add a tax code to a transaction in the Payments and Receipts window of CashBook.
Setting up and processing Payroll in IPA Books+.
How do I enable Leave Loading to be included in Super calculations in IPA Books+?
“Invalid Company Information error” in GovConnect STP when submitting pays from IPA Books+
Unable to pay super guarantee for amounts below $450.00
“Error reading selected bank transactions” when clicking on Reconcile on the Banking Screen
Text on IPA Books+ new design is not properly aligned
Error – the value ‘/Date(14749879800000)/’ is not valid for StartDate
Recording RCTI in IPA Books+ or (buyer created tax invoice)
Processing Time In Lieu in IPA Books+
Connecting your Book to your BankData feeds
"An error occurred while processing your request or the page you last visited does not exist anymore" when create/view a TPAR report
How to close a BankData Account in IPA Books+
Importing PayPal transactions and matching with my records from PayPal payment services.
Credit for GST tax paid on BAS does not match GST on Purchases on GST Summery Report
Employees are unable to enter timesheets and/or Expense claims on Mobile app.
Downloaded Bankdata transactions disappear from a IPA Books+ Book
Writing Off Bad-Debts in IPA Books+:
How to link Bankdata feeds and allocate transactions in IPA Books+
Creating a new role for a user in IPA Books+.
Postings don’t balance when entering a Journal.
Error - Tax code cant be entered for non-taxable items
Deleting a IPA Books+ BankData subscription
How to Setup and Calculate Super in IPA Books+
HTTP ERROR 504 when loading an Account Enquiry Report, and unable to load book. Blank screen
Super is not calculating
Setting up a BankData account on IPA Books+
Error: Line item does not have a number, when entering TimeSheet entries on an Invoice
The Cash/Bank status for this entry differs from what is was previously set to. This is not allowed
Downloaded bank transaction does not allocate to bank ledger accounts
Entering Gross Amounts (Tax inclusive) or Net Amounts (Tax exclusive) in your transactions.
How to add or change or purchase the new modules? Activate /Deactivate Modules
Credit Card transactions no longer available in IPA Books+ after creating a new Yodlee feed
Manually Importing PayPal fee transactions.
How to lock or unlock the book.
How to enable Estimates or Quotes feature in my Book?
Recording SuperStream payments in IPA Books+
STP Payrun Has No Figures Appearing
How to update YTD balances on the Payment summary in IPA Books+
Invoice shows Due Date one day before Invoice Date
Editing and creating a new ABA file with an updated amount
The opening balance changes in a reconciliation when a transaction from previous month, is reconcile
Removing an account from your IPA Books+ BankData Record
Transaction rule does not pick up the transaction
Configuring and Understanding PayPal integration in IPA Books+
Creating customer statements
Entering the FBT amount on the Payment Summary in IPA Books+
Understanding RESC in IPA Books+
BankData signup & configuration for IPA Books+
Do not have a decimal point on the IPA Books+ App
CashBook Online screen wobbles
Processing Employment termination payments (ETP) in IPA Books+:
Refund customer overpayment
Delete the bank transactions (QIF/CSV file) in bulk that was incorrectly imported.
SSO (Google/Microsoft) accounts are unable to login from Mobile App.
Processing SuperStream in IPA Books+
An error occurred submitting single touch payroll details to the API
Credit Card Account has no provision for a Credit Limit
Creating an ABA file for batch payments processing in bank, from IPA Books+.
Manually Importing PayPal transactions
How to update the billing information in IPA Books+? How to change the credit card details
How to enable/process Taxable Payments Annual Reports (TPAR) in IPA Books+.
No ability to unlink a bank ledger account from a bank feed
How to purchase the expired trial book?
How to edit/delete the paid invoices in IPA Books+?
Supplier Overpayment
How do I enter ACN in IPA Books+?
Enter opening balances in IPA Books+
Processing GST payable and GST refunds to and from the ATO in IPA Books+
Latest Bankdata transactions not available in IPA Books+ Book.
Cannot process a downloaded Bank Transaction - <> characters in the Description field.
Create new user in IPA Books+, Delete the user, share the book with accountants
Invoices print with part of top and left side cut off
Forcing an immediate update of your Yodlee bankfeed
Grey Screen When Trying to Print in IPA Books+
Receiving a cash refund for an overpayment of a bill.
How to unlock the bank account that has been locked after reconciliation.
Cannot change Terms and Credit limits on the IPA Books+ App
IPA Books+ Invoice does not save.
Last financial year to date report does not show transactions to today
How to process the Termination in IPA Books+?
How to stop reducing SG from Salary Sacrifice (new law effective from 1 Jan 2020) in IPA Books+
STP Screen has Doubled Up Employees & Gross Amounts in IPA Books+
Looping issue when creating new Book.
Customer Portal
How to
IPA Books+
Getting Started
Creating an Account
Updating your Details
FAQ - Customer Portal
Changing from a Single Sign In Login to a Username/Password one
Transferring Ownership
Adding Modules
Deactivate your subscription
Partners
Troubleshooting
Bankdata
How to
Getting Started
Yodlee
Feed Status
FAQ - Yodlee
Changing my Bank Login
Missing Latest Transactions
Connecting to Yodlee FastLink
Direct Bank Feeds
BankData FAQ
Troubleshooting - Bankdata
Bank Feed Management screen is missing some bank feed connections.
Missing transactions in BankData downloads
Removing Duplicate transactions from a BankData import in IPA Books+
Signing up for a Bankdata license on Reckon Accounts
Latest Bankdata transactions not available in IPA Books+ Book.
Bank Feeds available on Reckon Bank Data
Forcing an immediate update of your Yodlee bankfeed
Bankfeed missing transaction
Accessing Yodlee feeds with MFA for the first time
Creating a direct feed to a Westpac bank account
Yodlee feeds do not automatically update
Do not have an Operator ID to complete signup for an ANZ Credit Card account through Yodlee
You dont have permission to request bank feeds .....for an ANZ Business One CC
Handling Online Banking and BankData in the one company file
How to Export transactions from your bank account
How to sign up an Australian ANZ Business Banking account to BankData
Unexpected Error Adding Yodlee Feed for BankData
Transactions for Yodlee accounts suddenly stop
You don’t have permission to request bank feeds for this account error when attempting to download B
Don’t have permission to download Bankdata on my Credit Card Number.
Bankdata: Re-verify Your Login Credentials / "You need to use your netlock device" for Commbiz
Reckon GovConnect
How to
Troubleshooting
My company’s legal name is long and doesn’t fit in the Legal name field. What can I do?
Error ‘Something went wrong’, when trying to open GovConnect
Registering your software ID to ATO via ATO Access Manager.
Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
Revoking the Multi-factor Authentication (MFA) for use on another device.
PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Two Payment Summaries in MyGov account (one 'Tax ready' and one 'Not Tax Ready')
What is recovery PIN and how to access it in Reckon GovConnect STP portal
STP upload Error, ‘instance.EmployeeData(*).Detail.Email is not any of (subschema 0),subschema 1),’
Common ATO STP Errors in Reckon GovConnect
How to revoke Multi-Factor Authentication using Recovery PIN in Reckon GovConnect STP portal
Error message 'Please contact the Tax Office', when submitting STP to ATO
Adding MFA via Chrome extension alternative to smartphone
Final Event column showing as ‘No’ for my terminated employee(s) in the Reckon GovConnect Portal
FAQS for GovConnect STP
- All Products
- Reckon GovConnect
- Troubleshooting
- FAQS for GovConnect STP
FAQS for GovConnect STP
Legacy KB ID: 5690
Question
Some of the FAQs for GovConnect STPAnswer
Q1. Company name as registered with ATO Does not fit in RAB Legal Company information field.
Enter as much as you can fit into the field all capitalised. Then open Cloud Govconnect, go to company & adviser info, click the pencil icon like below, to enter the company name, make sure it matches the one you have entered in RAB file exactly. And it is case sensitive.
However, if you are using Payroll Premier, please note your legal company name must be less than 50 characters.
Please see KB https://kb.reckon.com.au/issue_view.asp?ID=5683 for more information.
Q2. Unable to upload the Pay Event (STP file) with the below error. Instance.EmployeeData[10].Detail.Email is not any of [subschema 0],[Subschema 1]
11th employee in their list does not have an email address set. Go back to the employee list and enter the correct email address and try exporting the file again and Upload it.
Q3. Getting error “Invalid company Information provided. Please check your ABN/WPN, Company name and Branch Number match those set in Reckon GovConnect Single Touch Payroll for your company.
The error comes when your legal company details do not match the details you have in GovConnect Portal. New GovConnect Portal pulls the legal company name information from the ABN Lookup and it must match the legal details you have in your company file. This Information are case sensitive.
Enter the correct legal information for
· Legal Company name.
· Branch Number. Enter 000 if it is blank.
Please see below KB for more information:
For Payroll Premier: https://kb.reckon.com.au/issue_view.asp?ID=5678
For Reckon Accounts Business: https://kb.reckon.com.au/issue_view.asp?ID=5675
For IPA Books+: https://kb.reckon.com.au/issue_view.asp?ID=5680
Q4. Can I lodge STP for two companies having the same ABN. There are two company files having the same ABN.
If Both files are for same ABN and have Same branch number, and you have just created two separate company files to create a different group; you will just use the same Company tile in GovConnect window to lodge STP for both files.
However, if they are two separate branches, with different branch Number but same ABN, you will have to create separate company tile in GovConnect STP. And submit STP using the respective company tile.
Q5. Why does Payroll Premier export 2 json files, and does it matter which one you use?
Use the file named STPEXPORT.JSON for your submission to ATO. The other file is just a duplicate copy and is for your record keeping purpose, as it has the date and time stamp as a file name, indicating when it was created.
The STPEXPORT.JSON file gets overwritten with the new file, on every new payrun.
See KB https://kb.reckon.com.au/issue_view.asp?ID=5688 for more information
Q6. Why do I receive an error message stating, 'The request is valid, but the pull request is yet to be queued' when I submit my Single Touch Payroll (STP)?
You may receive this message when the ATO are experiencing extended processing times. Please check back later and your status should update to either successful or a message that requires your further attention.
Q7. Why am I getting the message “Please contact the tax office" - Single Touch Payroll?
If you've just submitted your STP file and receive an error message advising to "Please contact the tax office", the most common reason for that is because your Software ID from GovConnect STP has not been registered with the ATO.
Check out our Single Touch Payroll AUSkey and Software ID FAQ page for full info how to register your Software ID.
Please note: For Reckon Accounts Hosted users, you will notice a Software ID listed inside Hosted itself, this is separate and not related to Single Touch Payroll services. Please do NOT use the Software ID listed inside Reckon Accounts Hosted itself for Single Touch Payroll, only use the Software ID in GovConnect STP.
Q8. “Invalid Company Information error” in GovConnect STP when submitting pays from GovConnect.
You will need to match your legal company name with that of it on the GovConnect Portal. Please check the KB
For Payroll premier: https://kb.reckon.com.au/issue_view.asp?ID=5678
For Reckon Accounts Busisness and Hosted: https://kb.reckon.com.au/issue_view.asp?ID=5675
For IPA Books+: https://kb.reckon.com.au/issue_view.asp?ID=5680
Q9. Do I need anAuskey to use Reckon GovConnect?
Only time you require a business or tax agent auskey to use Reckon GovConnect is to register the Software ID with the ATO- if you are doing this with the ATO access manager. If you do not wish to use Auskey, you can call the ATO to register your Software ID. The phone number is 1300 852 232. You will need Reckon Limited’s ABN which his 14 003 348 730 and the Software ID which was generated in your Govconnect application.
Please note: For Reckon Accounts Hosted users, you will notice a Software ID listed inside Hosted itself, this is separate and not related to Single Touch Payroll services. Please do NOT use the Software ID listed inside Reckon Accounts Hosted itself for Single Touch Payroll, only use the Software ID in GovConnect STP.
Q10. How can I register my software ID to ATO?
Please see this detailed instructions here on the KB https://kb.reckon.com.au/issue_view.asp?ID=5689
Please note: For Reckon Accounts Hosted users, you will notice a Software ID listed inside Hosted itself, this is separate and not related to Single Touch Payroll services. Please do NOT use the Software ID listed inside Reckon Accounts Hosted itself for Single Touch Payroll, only use the Software ID in GovConnect STP
Q11. Getting “Failed to save pay run event data” error when uploading the STP report file to GovConnect.
This error is generally due to a corrupt JSON file (STP file) mostly as a result of use on invalid characters in the upload file.
This could be like, use of double Quotes in address eg, “NorthSydney”. Etc.
Q12 Why am I getting the error, ‘instance.PayrollEvent.PayrollDetails requires property “TotalGross”, instance.PayrollEvent.PayrollDetails requires property “TotalPAYG”’ when trying to upload the STP files to Reckon GovConnect STP portal.
The error occurs when you have exported the STP file as an ‘update event’ from Reckon Accounts and uploaded to the STP portal as ‘New Pay Run / Full File Replacement’ option.
You will have to export the STP file as an ‘Update a previously completed ATO submission’ option instead.
Please see KB for more information.