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Payee Record Count must be equal to the number of children (PAYEVNTEMP) - STP Submission Error

STP Error - Payee Record Count must be equal to the number of children (PAYEVNTEMP)


⚠ What is the issue?

We have been investigating reports of some STP submissions returning a 'Payee Record Count must be equal to the number of children (PAYEVNTEMP)' error message. Our team has isolated the cause of why this is occurring; when an employee(s) pay does NOT include any balances for:

  • Gross
  • PAYG
  • Lump Sum A, B, D or E
  • Allowances
  • FBT

The result is that employee(s) gets excluded from the STP .json file when exported even though they are ticked in Reckon Accounts.

When the STP submission is sent through it returns the 'Payee Record Count must be equal to the number of children' error.


🛠 Current Workaround

Our teams will continue to investigate however the current workaround at this time is to add $0.01 to any of the above pay items that are included in the pay run for the employee(s), such PAYG for example.

After doing so, the pay will then be included in the STP .json file when exported from Reckon Accounts and can be submitted via GovConnect as normal.

How did we do?

My G11 and 1B fields on the BAS differs from the Tax Summary Figures.

Incorrect amount reported at BAS W1

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