Recovering lost downloaded BankData transactions on Accounts Business

Legacy KB ID: 5245

Question

How can I recover bank transactions that are lost during an import of BankData? I cannot download them again as the system says that there are no transactions to download for this period. 

 

Answer

Import the QBO file in the …\My Documents\Reckon Limited\ folder

 

The Issue

Once transactions are downloaded from BankData they cannot be downloaded again.

For transactions to get into your company file in Accounts Business they go through an import process.  There is a short time when the transactions are no longer available in BankData but are not yet securely entered into your company file. 

If you choose to exit the Import Bank Statement module before it is complete, or the Import Bank Statement module does not open, or your computer crashes, then it appears the downloaded transactions have been lost.

The downloaded transactions can be found in the file olacclst.qbo located in the …\My Documents\Reckon Limited\ folder.

This file can be imported again from this location.

Please Note:  Once another download of BankData transactions is made, the file olacclst.qbo is overwritten and previous downloads will no longer be available.  Also, once the import appears in the From Bank area on the Online Banking Centre, the file cannot be re-imported.

  

Workaround

1.    In Windows/File Explorer navigate to …\My Documents\Reckon Limited

2.    Right click on olacclst.qbo and select Open With

3.    Choose your current Reckon Accounts version

4.    Click OK to the message

5.    The Import Bank Statement module will open

6.    Follow the prompts to import your bank transactions. 

 

Please Note:  this workaround is available only for Accounts Business desktop users.  Reckon Accounts Hosted users will need to call Technical Support.

 

Need more help?
Ask the Reckon Community at: https://community.reckon.com/reckon.

 

How did we do?

Error: You can only deposit to Bank or other current asset type accounts

How can I find a cleared transaction that was changed or deleted since I last reconciled?

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