Internal Error 2711. SQLDMO when installing Retail Point of Sale

Legacy KB ID: 4078

Question

I have uninstalled my previous version of POS and when I install the latest version of POS, I get this error.  When I click OK, I get a second error:

Error: 1603 Fatal error during installation.

Consult Windows Installer Help (msa.chm) or MSDN for more information. 

How can I install my new version of POS?

 

Answer

This error indicates that the previous version of POS was not properly uninstalled.

 

Solution

1.    Uninstall POS again through Programs and Features (XP:  Add/Remove Programs)

2.    If POS remains in the list, then use a 3rd Party uninstaller that also searches and removes registry entries associated with the installation (like Revo Uninstaller) to uninstall POS.

3.    If you still get the error when installing the latest version of POS, then use the Microsoft Tool to remove the older POS program.

 

Click here to download a copy of the Microsoft Tool. 

 

To manually uninstall POS from your computer:

1.    Uninstall using Windows Programs and Features.  If POS remains in the list, use a 3rd Party uninstaller.

2.    Delete the installation folder for POS:

a.    Before deleting, ensure you have saved the QBPOS.PDB, its backup, Screen Layout backups and any End of Day files in another location.

b.    The default installation directory is C:\Reckon\Retail Point of Sale Professional 20xx-xx edition and C:\Reckon\Retail Point of Sale Professional 20xx-xx Terminal: where:

         i.    xx-xx refers to the year version; and

         ii.    edition refers to either Lite, Professional or Enterprise

3.    Delete the POS registry keys

a.    Create a Restore Point

b.    Open the registry by Run > regedit >enter (XP: Run > regedt32 > enter)

c.    Open HKey Local Machine > Software > Reckon.

          i.    Delete QuickBooks Point of Sale

          ii.    Delete QuickBooks Point of Sale Administrator

d.    Open HKey Current User > Software > VB and VBA Program Settings

          i.    Delete POSMessagingSystem

          ii.    Delete Quickbooks Point of Sale

          iii.    Delete QuickBooks Point of Sale Administrator

          iv.    Delete QuickPOS

e.    Close the registry.

  

Additional Info

Rather than making a Restore Point, you could make a backup of the Registry.  With the Registry open click on File, Export, then in Export Range select All, add a name in File Name and select a Location and click OK.   

 

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