QuickBooks Database Server Manager will not open from its icon

Legacy KB ID: 4501

Question

Why when I click on the QuickBooks Database Server Manager icon in the lower right corner of a Windows Server 2008 or Windows Server 2003, it disappears without any message?  I can launch it from Start > All Programs > QuickBooks > QuickBooks Database Server Manager.

Answer

You may experience this issue if the Data Execution Prevention (DEP) service is enabled on the Windows server and doesn't have QuickBooks files configured.

 

 

Solution

 

Windows Server 2008

1.    Start > right-click Computer > Properties;

2.    In Control Panel Home pane, click on Advanced System Settings

3.    In the Performance section, click on Settings;

4.    In the Performance Options window, click Data Execution Prevention tab;

5.    Select the second option and click Add;

6.    Add QuickBooks and its services to the list:

a.    QBCFMonitorService.exe located in C:\Program Files\Common Files\Intuit\QuickBooks;

b.    QBDBMgr.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx;

c.    QBDBMgrN.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx;

d.    QBGDSPlugin.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx;

e.    QBW32.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx;

f.     QBUpdate.exe located in C:\Program Files\Common Files\Intuit\ QuickBooks\QBUpdate.

7.    Click Apply and then OK. Restart your computer to allow the changes to take effect.

 

Windows Server 2003

1.    Start > right-click My Computer > Properties;

2.    In the System Properties window, click the Advanced tab;

3.    In the Performance section, click the Settings button;

4.    In the Performance Options window, click Data Execution Prevention tab;

5.    Select the second option and click Add.

6.    Add QuickBooks and its services to the list:

a.    QBCFMonitorService.exe located in C:\Program Files\Common Files\Intuit\QuickBooks;

b.    QBDBMgr.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx;

c.    QBDBMgrN.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx;

d.    QBGDSPlugin.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx;

e.    QBW32.exe located in C:\Program Files\Intuit\QuickBooks 200x-xx;

f.     QBUpdate.exe located in C:\Program Files\Common Files\Intuit\ QuickBooks\QBUpdate;

g.    Port 10175 for 2012/13; port 10174 for 2011/12; etc.

7.    Click Apply and then OK. Restart your computer to allow the changes to take effect.

 

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